{"id":1603,"date":"2025-09-24T15:35:18","date_gmt":"2025-09-24T13:35:18","guid":{"rendered":"https:\/\/quantum-pulse.soyfki.com\/?page_id=1603"},"modified":"2025-09-24T17:16:29","modified_gmt":"2025-09-24T15:16:29","slug":"retour-et-remboursement","status":"publish","type":"page","link":"https:\/\/quantum-pulse.soyfki.com\/index.php\/fr\/retour-et-remboursement\/","title":{"rendered":"Retour et remboursement"},"content":{"rendered":"\t\t
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Retour et remboursement<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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Apercu<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Notre politique de remboursement et de retour est valable 30 jours. Si 30 jours se sont \u00e9coul\u00e9s depuis votre achat, nous ne pouvons pas vous offrir un remboursement complet ou un \u00e9change.<\/span><\/p>

\u00a0<\/div>

Pour \u00eatre \u00e9ligible \u00e0 un retour, votre article doit \u00eatre inutilis\u00e9 et dans le m\u00eame \u00e9tat que vous l’avez<\/span> re\u00e7u. Il doit \u00e9galement \u00eatre dans son emballage d’origine.<\/p>

\u00a0<\/div>

Plusieurs types de biens ne peuvent pas \u00eatre retourn\u00e9s. Les denr\u00e9es p\u00e9rissables comme la nourriture, les fleurs, les journaux ou les magazines ne peuvent pas \u00eatre retourn\u00e9s. Nous n’acceptons pas non plus les produits intimes ou sanitaires, les mati\u00e8res dangereuses, ou les liquides ou gaz inflammables.<\/p>

Articles suppl\u00e9mentaires non retournables :<\/p>

  • Cartes-cadeaux<\/p><\/li>

  • Logiciels t\u00e9l\u00e9chargeables<\/p><\/li>

  • Certains articles de sant\u00e9 et de soins personnels<\/p><\/li><\/ul>

    Pour effectuer votre retour, nous exigeons un re\u00e7u ou une preuve d’achat.<\/span><\/p>

    \u00a0<\/div>

    Veuillez ne pas renvoyer votre achat au fabricant.<\/span><\/p>

    \u00a0<\/div>

    Il existe certaines situations o\u00f9 seuls des remboursements partiels sont accord\u00e9s :<\/span><\/p>

    \u00a0<\/div>

    • Livre avec des signes \u00e9vidents d’utilisation<\/span><\/p>

      \u00a0<\/div><\/li>

    • CD, DVD, cassette VHS, logiciel, jeu vid\u00e9o, cassette<\/span> audio ou disque vinyle qui a \u00e9t\u00e9 ouvert.<\/p>

      \u00a0<\/div><\/li>

    • Tout article qui n’est pas dans son \u00e9tat d’origine, est endommag\u00e9 ou auquel il manque des pi\u00e8ces pour des raisons non dues \u00e0 notre erreur.<\/p><\/li>

    • Tout article retourn\u00e9 plus de 30 jours apr\u00e8s la livraison.<\/p><\/li><\/ul>

      <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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      Remboursements<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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      Une fois votre retour re\u00e7u et inspect\u00e9, nous vous enverrons un e-mail pour vous informer que nous avons re\u00e7u votre article retourn\u00e9. Nous vous informerons \u00e9galement de l’approbation ou du rejet de votre remboursement.<\/p>

      Si votre demande est approuv\u00e9e, votre remboursement sera trait\u00e9 et un cr\u00e9dit sera automatiquement appliqu\u00e9 \u00e0 votre carte de cr\u00e9dit ou \u00e0 votre mode de paiement original, dans un certain nombre de jours.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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      Remboursements tardifs ou manquants<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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      Si vous n’avez pas encore re\u00e7u de remboursement, v\u00e9rifiez d’abord \u00e0 nouveau votre compte bancaire.<\/p>

      Ensuite, contactez votre compagnie de carte de cr\u00e9dit, car il peut y avoir un d\u00e9lai avant que votre remboursement ne soit officiellement affich\u00e9.<\/p>

      Contactez ensuite votre banque. Il y a souvent un temps de traitement avant qu’un remboursement ne soit affich\u00e9.<\/p>

      Si vous avez fait tout cela et que vous n’avez toujours pas re\u00e7u votre remboursement, veuillez nous contacter \u00e0 contact@soyfki.com<\/b>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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      Articles en solde<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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      Seuls les articles \u00e0 prix normal peuvent \u00eatre rembours\u00e9s. Les articles en solde ne peuvent pas \u00eatre rembours\u00e9s.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

      \n\t\t\t\t\t

      Echanges<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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      Nous ne rempla\u00e7ons les articles que s’ils sont d\u00e9fectueux ou endommag\u00e9s. Si vous avez besoin de l’\u00e9cha<\/span>nger contre le m\u00eame article, envoyez-nous un e-mail \u00e0 {adresse e-mail}<\/b> et envoyez votre article \u00e0 : {adresse physique}<\/b>.<\/p>

      \u00a0<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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      Cadeaux<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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      Si l’article a \u00e9t\u00e9 marqu\u00e9 comme cadeau lors de l’achat et qu’il vous a \u00e9t\u00e9 exp\u00e9di\u00e9 directement, vous recevrez un cr\u00e9dit-cadeau d’une valeur \u00e9quivalente \u00e0 votre retour. Une fois l’article retourn\u00e9 re\u00e7u, un ch\u00e8que-cadeau vous sera envoy\u00e9 par la poste.<\/p>

      Si l’article n’a pas \u00e9t\u00e9 marqu\u00e9 comme cadeau lors de l’achat, ou si la personne qui vous a offert le cadeau a fait exp\u00e9dier la commande \u00e0 elle-m\u00eame pour vous la donner plus tard, nous enverrons un remboursement \u00e0 la personne qui a offert le cadeau et elle sera inform\u00e9e de votre retour.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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      Expedition des retours<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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      Pour retourner votre produit, vous devez l’envoyer par la poste \u00e0 : 2 rue du Festival, 59800, Lille, France<\/b>.<\/p>

      Vous serez responsable de payer vos propres frais d’exp\u00e9dition pour le retour de votre article. Les frais d’exp\u00e9dition ne sont pas remboursables. Si vous recevez un remboursement, le co\u00fbt de l’exp\u00e9dition de retour sera d\u00e9duit de votre remboursement.<\/p>

      Selon l’endroit o\u00f9 vous vivez, le temps que votre produit \u00e9chang\u00e9 mettra pour vous parvenir peut varier.<\/p>

      Si vous retournez des articles plus chers, vous pourriez envisager d’utiliser un service d’exp\u00e9dition tra\u00e7able ou de souscrire une assurance d’exp\u00e9dition. Nous ne garantissons pas que nous recevrons votre article retourn\u00e9.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

      \n\t\t\t\t\t

      Besoin d'aide ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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      Contactez-nous \u00e0 contact@soyfki.com<\/b> pour toute question relative aux remboursements et aux retours.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

      Retour et remboursement Apercu Notre politique de remboursement et de retour est valable 30 jours. Si 30 jours se sont […]<\/p>\n","protected":false},"author":1,"featured_media":1353,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1603","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nRetour et remboursement - 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